liga FAQ

When opening a liga account, you provide your username, email address, password, mobile number, and confirm you comply with your jurisdiction's laws. During registration on our liga platform, you also verify your email and accept our terms. After account creation, we require KYC (Know-Your-Customer) verification: you submit a government ID and proof of address. We review KYC documents during business hours, typically within one business day. Until KYC is complete on our liga platform, you may have limited access to deposits and withdrawals. This process protects your account security and ensures compliance in your jurisdiction.

Our liga platform requires two documents for KYC verification: a valid government-issued ID (passport, national ID, or driver's license) and proof of your current address (utility bill, bank statement, or government letter dated within the last three months). Upload both documents clearly on our liga platform during account setup. Images must be in colour, legible, and show your full name and date of birth on the ID. If documents are rejected, our team will explain the reason, and you may resubmit. KYC verification is mandatory on our liga platform before you can make withdrawals or access certain game categories.

Withdrawal requests on our liga platform are reviewed during business hours (Monday–Friday, 09:00 AM–6:00 PM). Standard review windows are 1–3 business days. During holidays like Idul Fitri or Idul Adha, processing may take longer. Once approved, funds are sent to your payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account). Delivery times depend on your bank or payment provider—typically instant for e-wallets, 1–2 business days for bank transfers to local payment, online payment, e-wallet, or mobile banking. On our liga platform, you can track your withdrawal status in your account dashboard. If a withdrawal is delayed, contact our support team.

If a deposit does not complete on our liga platform, your funds are returned to your payment method (local payment, online payment, e-wallet, mobile banking, or bank account) within 1–3 business days. Check your e-wallet or bank statement to confirm the refund. If you do not see the refund after three business days, contact our support team with your transaction ID—we can investigate with your payment provider. For withdrawals that fail to process on our liga platform, the amount is returned to your liga account balance. Common causes include incorrect account details, closed payment accounts, or payment provider outages. Verify your payment details on our liga platform before resubmitting, or try a different payment method.

On our liga platform, live-dealer tables feature real dealers streaming from multi-camera studios. You play blackjack, roulette, baccarat, and Dragon Tiger in real time, with live interaction. Slots are automated games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) with scheduled tournament windows daily and weekly on our liga platform. Slots run on set timers; live dealers operate on demand during their broadcast hours. Both categories are available on our liga platform. Live dealers offer a more social experience; slots focus on structured tournament play. Choose based on your preference and available time.

Our liga platform offers a tiered loyalty structure based on your activity and deposits. As you play, you earn points that move you through tiers (Bronze, Silver, Gold, Platinum). Each tier on our liga platform unlocks bonus features, priority support, and exclusive tournament access. Points are earned on all game categories: slots, live dealers, and sports markets. Tier status resets monthly on our liga platform. Your current tier and points balance appear in your account dashboard. The more active you are on our liga platform, the higher your tier and the greater your benefits. Tier requirements and benefits are detailed in your account settings.

To request data deletion on our liga platform, contact our support team during business hours and specify that you want your personal data permanently deleted. On our liga platform, we will close your account and delete personal information (name, email, ID number) according to applicable data protection law. Some transaction records and audit logs on our liga platform may be retained for compliance purposes. Data deletion typically completes within 30 days. Until deletion is final on our liga platform, your account remains accessible. After deletion, you cannot recover your account or associated data. If you have a balance, withdraw it before requesting deletion on our liga platform.

Our liga support team is available via live chat Monday–Friday, 09:00 AM–6:00 PM. Outside these hours on our liga platform, you can submit email inquiries and we will respond within one business day. During peak times (e.g., Liga 1 or Piala AFF match schedules), live chat may have longer wait times on our liga platform. For urgent account issues (account locked, payment error, Idul Fitri withdrawal delays), email us directly and note "URGENT" in the subject line on our liga platform. Weekend and holiday support on our liga platform is limited; we resume full availability the next business day. You can also check our FAQ or contact form for additional resources.